Shipping Policy

Refund & Returns Policy

At MatchProduction, we want you to be fully satisfied with your purchase. We offer reliable service across Germany with fast and free shipping.

1. Shipping Policy

  • We offer FREE shipping across Germany

  • Orders are delivered within 3 to 5 business days

  • Once your order is shipped, you will receive a confirmation email with tracking information

2. Returns

You have the right to return your item within 14 days of receiving your order, in accordance with EU consumer protection laws.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in its original packaging

  • Proof of purchase is required

3. Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, or damaged

  • Final sale or discounted items (if specified)

4. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing times may vary depending on your bank or provider

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • Original shipping is free and non-refundable

6. Exchanges

We only replace items if they are defective or damaged.
Please contact us before sending any item back.

7. How to Request a Return

To initiate a return, contact us at:

📧 support@matchproduction.shop

Please include:

  • Your order number

  • Reason for return

  • Photos (if applicable)

8. Contact Us

If you have any questions about this policy, feel free to contact us:

📧 contact@matchproduction.shop

Thank you for choosing MatchProduction.