FAQ
Frequently Asked Questions (FAQs)
1. How long does shipping take?
We offer free shipping across Germany, and delivery عادة takes 3 to 5 business days.
2. Do you offer free shipping?
Yes, we provide 100% free shipping within Germany on all orders.
3. Can I return my order?
Yes, you can return your item within 14 days of receiving it, as long as it is in its original condition.
4. How do I request a return?
Simply contact us at support@matchproduction.shop with your order number and reason for return.
5. When will I receive my refund?
Once we receive and inspect your return, your refund will be processed. It may take a few business days depending on your payment provider.
6. Are your T-shirts new or used?
We specialize in vintage T-shirts, so some items may show slight signs of wear, which adds to their unique character.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
8. What if I receive a damaged or wrong item?
Please contact us immediately at support@matchproduction.shop, and we will resolve the issue as quickly as possible.
9. Do you ship outside Germany?
Currently, we focus on Germany, but we may expand to other countries soon.
10. How can I contact you?
You can reach us anytime at:
📧 contact@matchproduction.shop
Thank you for shopping with MatchProduction.